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Frozen Princess Plush Doll Toys

14 reviews
100% of buyers enjoyed this product! 2954 orders
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  • Item Type: Dolls
  • Material: Plush
  • Size: 40 cm
  • Features: Stuffed Dolls, Interactive Dolls, Baby Dolls, Frozen Dolls, Unique Gifts, Frozen Anna Doll, Frozen Elsa Doll

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 7-15 Business days
Canada, Europe 10-15 Business days
Australia, New Zealand 10-20 Business days
Central & South America 15-20 Business days
Asia 10-15 Business days
Africa 15-25 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of kidstoysland (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://kidstoysland.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

14 reviews
100% of buyers enjoyed this product!
5 stars
(14)
4 stars
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Buyer
Review
verifed buyer
20 Dec 2018 04:34

Ürün Istanbul a 24 days complete arrived. Almayı düşünenlere recommend.

verifed buyer
18 Dec 2018 13:15

Dolls perfect as description, really beautiful

verifed buyer
18 Dec 2018 09:43

My daughter is happy :)

verifed buyer
18 Dec 2018 05:09

Good doll. Fit the description. Thank You!!! Recommend.

verifed buyer
17 Dec 2018 11:51

Quality price great

verifed buyer
17 Dec 2018 07:22

Good product. Fast delivery. I recommend.

verifed buyer
17 Dec 2018 00:58

Excellent doll, buy as a gift for the New Year sister) Photo lay later) it's fast, all monitored, store good)

verifed buyer
16 Dec 2018 09:23

Dolls are beautiful, recommended!

verifed buyer
14 Dec 2018 12:30

Las dolls very beautiful and quality very good. My baby Super happy. The Shipping was fast and took a month to get to my house but the packet came to the country in two weeks

verifed buyer
8 Dec 2018 16:25

Fine dolls, is second time request again and happy with the purchase, very fast shipping despite being the without tracking. 100% recommended.

verifed buyer
7 Dec 2018 06:22

Is the second time Q buy. It took almost a month to arrive.

verifed buyer
7 Dec 2018 02:19

Beautiful Doll, high quality material.

verifed buyer
7 Dec 2018 02:13

Harika

verifed buyer
5 Dec 2018 19:55

Cute product, identical to the images!

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